Frequently Asked Questions

How do I get a quote prior to placing an order?

We will be happy to help with quotes. There are a couple of ways to reach out; email us at, find your local rep HERE or use our quote request through the website.

How do I place an order?

Once you approve your quote, your local rep will let our staff know to send an invoice for payment. Once payment is received your order will be placed into production and a project coordinator will update you on the status of your order throughout the process.

What payment methods do you accept?

We accept checks, E-checks, wire, Zelle, ACH and credit cards (with a 3% CC fee)

What is your return policy for furniture products?

Due to the the many customizations options as well as finish and fabric options, we cannot not offer returns or exchanges.
We do however offer samples for all our materials, ensuring that finishes and fabrics are exactly as expected.

Can I track the status of my delivery?

Please email to check on the status of your order.

What is your warranty policy?

We offer a 5-Year limited warranty and product liability: For five (5) years from the date of shipping, for all seating, tables, and accessories indoor as well as outdoor. Warranty covers any factory defects. Warranty does not cover normal wear and tear to product. Read our full warranty here.

Can I customize the color or finish of the furniture I choose?

We do offer custom finishes and COM on a wide selection of the Interra Collection with a minimum quantity. Please reach out to your local representative or email us at for availability and minimum.

Are there any assembly instructions or tools included with the furniture?

All our furniture is delivered with instructions, if not already fully assembled. Tools for assembly are not included.

Can I request a fabric swatch or sample before purchasing?

Yes, we have most of our samples available for review. Please reach out to us at to make a request.

Are the dimensions provided for furniture items accurate?

All our dimensions are directly from our manufacturer and reflect current sizes of all furniture.

What materials are used in the construction of your furniture?

As we offer contract grade furniture it is very important that the materials are of the best quality, that will last in high traffic areas, such as airports, restaurants, hotels and offices. Furthermore, we believe in sustainable practices and can proudly say that our factories run on solar energy, using FSC wood, post-consumer and post-industrial waste for plastic as well as non-toxic water based paints and vegan plant dyed leathers.

Can I cancel or modify my order after it has been placed?

Order can be modified within 24 hours from order confirmation is received. After 24 hours the order will be in production at the factory and therefore cannot be changed or modified. We always try to help our costumers with any issues they encounter, so please never hesitate to reach out regarding your order at

What are your weight ratings for your chairs?

The Interra Collection includes a wide range of product manufactured to meet different needs. Our weight ratings vary from 300 lbs. to 650 lbs. For more information on weight ratings and finding the perfect chair for your project please reach out to

How do I care for and maintain the furniture I purchase?

Proper care is crucial for maintaining the beauty and durability of our products. Different materials require different care approaches. We provide detailed care instructions for each product available here.

Do you have a showroom where I can view the furniture before making a purchase?

We are located in Laguna Beach, CA where we have a large showroom, showcasing the Interra Collection. We also offer showroom 'Lunch-and-learns' for architect firms. Please reach out to us at or at 949-228-1803 to schedule a showroom tour or a 'lunch-and-learn'.

Can I request a specific delivery date or time for my furniture order?

We try to meet deadlines to the best of our abilities, and offer lead times of 10-16 weeks, however we recommend placing order which allow for 16-20 week lead time to allow room for unforeseen delays. We know this is a long lead time and not always an option, which is why we offer options for faster delivery, such as quick ship items as well as airfreight. Reach out to your local representative or contact us at info@interracontract.cpom to hear about out options.

What is your customer service contact information for furniture-related inquiries?

General inquiries:
Customer service:
Payment and invoicing:
Find your local representative here